Refund policy

Returns & Refunds

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, simply email us at hello@aykalam.studio. Please note that returns must be approved before being sent back, and items returned without first contacting us may not be accepted.

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package.

For any questions about returns, feel free to reach out anytime at hello@aykalam.studio.

Damages & Issues

Please check your order when it arrives and contact us right away if your item is damaged, or if you received the wrong item. We’ll make it right as soon as we can.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need a little extra time to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you still haven’t received it, please contact us at hello@aykalam.studio.